Question 1

How do I book a Party?

Accepted Answer

Booking a party is easy! Follow these three easy steps:
 
1) Check out our services and decide on which fits your needs! 
Don't see a package that fits your parties needs? Please contact us for a quote
 
2) Fill out our Party Booking Form. Once you have sent the form with your requested character, date and package, we will contact you to confirm everything. Keep in mind our office is closed on weekends so we will get back to you as soon as we can.
 
Please note that your date is NOT reserved until your deposit has been paid!
 
3) Pay your $50 deposit. The deposit can be paid via PayPal, our Webstore, email, or a cheque in the mail. We do not accept cash deposits. We will send an invoice for the remaining balance on the Monday before your party.
 
4) Recieve confirmation of deposit and receive a confirmation email and invoice for your party. Final balance is due prior to party.
 
Deposits are non-refundable.
If you have any more questions, please do not hesitate to contact us!

Question 2

How much does a party cost?

Accepted Answer

We have various tiered packages that suit all types of parties based on number of guests. We also do parties at public venues and for special events.
 
Please visit our Packages page for side by side comparison of available parties.

Question 3

How far in advance do I need to book a party?

Accepted Answer

We generally ask that you book you party at least 4 weeks in advance. All dates, times and characters are reserved on a first come, first serve basis. If a cast member, costume, and supplies are available you can book a party with 24 hours notice.

﻿Please note that your date is NOT reserved until your deposit has been paid!

Question 4

What do I need to confirm my booking?

Accepted Answer

All bookings require a $50 deposit. You are not fully booked into our system without one. Last minute (within a week) will require full payment to be made.

Question 5

Can I have more than one character at my party?

Accepted Answer

Yes, you're certainly welcome to order as many characters as you like for your event! Mix and match princesses, princes, pirates and superheroes for an amazing experience!
 
Please note that all characters are subject to availability. To book additional characters please specify when filling out the booking form.

Question 6

What ages are appropriate for your parties?

Accepted Answer

We provide characters for parties for children 10 years old and younger. We may be able to make exceptions for certain events or circumstances, but it is important to remember that our audience is specifically meant for children. We reserve the right to refuse business to anyone for any reason.

Question 7

Are Parents of guests able to participate?

Accepted Answer

Definitely, but we do ask that all adults try to remain quiet as needed. It's always quite tragic when children cannot hear their character's story because the grown ups are making too much noise! However, parents are welcome to join in on all of the activities including crafting, dancing and games! Parents are encouraged to participate in helping shy children!
 
Please note, that all children need to be supervised by an adult at the party. Our characters provide entertainment, not supervision or discipline, and may need another adult to step in to help control unruly behaviours of the guests.

Question 8

What do I need to supply?

Accepted Answer

Just the party and the people! We bring all our own activity supplies. Access to an outlet or chairs for story time and singing is greatly appreciated!

Question 9

Do you have French performers?

Accepted Answer

Yes we do! We have multiple cast members who speak french!

Frequently asked questions